AI Chat Bot
Development
Service

WELCOME TO THE ERA OF AI AND ML,

At Konnectiva , we specialize in developing custom AI-powered chatbots

that serve as intelligent virtual assistants, providing 24/7 support and swift query resolution. Our solutions are designed to enhance user engagement, streamline operations, and allow your team to focus on strategic business objectives.

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This is a modular, AI-driven support architecture that combines:

ARCHITECTURE DESCRIPTION

CLIENT-SPECIFIC TABLE APIS

Backend systems that expose APIs for actions like retrieving records, updating statuses, or fetching dynamic content.
These APIs are accessed via the Node Server as part of fulfilling
user intents.

QUESTION ANSWERING SYSTEM

Provides specific answers to user queries by leveraging:

Manual Training
Structured Knowledge Bank
Automated Training
Learns from past ticket resolutions and knowledge articles, which help pre-empt incident creation and improve resolution accuracy.

TICKETING SYSTEM

Manages incident creation and resolution workflows.

Ticket Creation Flow: Triggered when user queries can’t be resolved automatically.
Knowledge Articles: Stored documents used to resolve frequent issues and train the chatbot.
Integrated with the QnA system to feed in learnings and improve auto-resolution capability

INTELLIGENT AUTOMATION ENGINE (IAE) & FEEDBACK

Feedback from:

End users (via Node Server)
Knowledge Articles
Resolved Tickets is used to retrain and optimize the NLP and dialog management systems, continuously enhancing the bot’s capability.

SECURITY AND SCALABILITY CONSIDERATIONS

While not explicitly shown, this architecture implies:

Role-based access for different modules
Scalability to handle multiple clients and channels
Data privacy and compliance via secure API interactions and user data handling

AI MODELS WE HAVE EXPERTISE IN

GPT-4o

Llama 3

Dall-E 2

Gemini

Deep Seek

TYPES OF AI CHATBOTS WE DEVELOP

GPT-based Chatbots:

Utilize advanced natural language processing for enhanced customer engagement and
support.

AI Voice Assistants

Develop voice-responsive assistants for instant, reliable user interactions

Transactional Chatbots:

Facilitate specific transactions such as orders, reservations, or payments efficiently

Retrieval-based Chatbots:

Design bots that provide accurate, predefined responses for consistent customer support.

OUR AI CHATBOT DEVELOPMENT SERVICES INCLUDE

Custom AI Chatbot Design

Tailored conversational flows for your specific industry and use case.

Natural Language Processing (NLP) Integration

Intelligent understanding of user queries, context, and intent using leading NLP engines (Dialogflow, Rasa, GPT-based models).

Omnichannel Chatbot Deployment

Web, Mobile Apps, WhatsApp Business API, Facebook Messenger, Slack, Telegram, and more.

Live Agent Handoff

Seamless transfer from chatbot to live agents via integrations with CRM and Helpdesk tools (Zendesk, Freshdesk, Salesforce).

AI Training & Continuous Learning

Regular updates with new training data to improve accuracy, reduce fallbacks, and personalize responses.

Multi-Language Support

Enable your chatbot to converse fluently in Arabic, English, French, Spanish, and more.

Voice & Text Chatbots

Support for both voice-enabled chatbots (IVR, Alexa, Google Assistant) and text-based interactions.

Analytics and Insights

User behavior tracking, conversation analytics, intent recognition stats, and conversion rate dashboards.

Security and Compliance

End-to-end encryption, GDPR compliance, OAuth2 integration, and secure data storage.

Custom Integrations

API-based integration with ERP, CRM, Core Banking, Payment Gateways, E-commerce platforms, and Third-Party Systems.

OUR TECH STACK

INDUSTRIES WE SERVE

REAL ESTATE

E-COMMERCE

INSURANCE

EV AUTOMOTIVE

HEALTHCARE

TRAVEL & HOSPITALITY

GOVERNMENT

USED CASES

Senerio 1: Visitor is interested in a product but expresses
hesitation or asks about pricing.

In this scenario, the chatbot responds to the visitor’s queries and attempts to address their concerns about pricing. The chatbot also provides an offer to encourage the visitor to proceed with their purchase. The key is to provide helpful information, be understanding of the visitor’s concerns, and offer
solutions to encourage conversion.

Senerio 2: If a Visitor Hesitates or Decides Not to Purchase, Here’s a Sample of How to Bring Them Back into the Sales Funnel

In this scenario, the chatbot acknowledges the visitor’s hesitation and attempts to address their concerns by offering an exclusive discount or incentive. The chatbot also reassures the visitor that the offer is available whenever they’re ready. The key is to reengage visitors and provide helpful information without being pushy.

Let's Discuss Your Project

Our solutions experts will schedule a secure consultation within 24 hours.

They’ll recommend the most suitable skill sets and engagement models tailored to your needs. With their expert insights, you can make confident, informed hiring decisions that align with your goals.

AI Chat Bot Development Service